SellerAI 
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Buyers & reviews
- Read-only
Answer a return request
Using SellerClaw, a buyer wants to return order #1234. What does my return policy say? Draft a reply.
Any connected store
Reply to a return request by your own rules
Whether the request fits your policy, and a reply that tells the buyer what to do, who pays the shipping and when the money comes back.
- No connector needed
A buyer wrote: “The skillet arrived yesterday with a crack in the handle. I want to return it.” My return policy: 30 days, the buyer pays return shipping unless the item arrived damaged, refund within 3 days of getting it back. Does the request fall within my policy? Write a reply that tells the buyer exactly what happens next.
- Needs
The buyer's message and your return policy
What you get back
A buyer wrote: “The skillet arrived yesterday with a crack in the handle. I want to return it.” My return policy: 30 days, the buyer pays return shipping unless the item arrived damaged, refund within 3 days of getting it back. Does the request fall within my policy? Write a reply that tells the buyer exactly what happens next.
Within your policy, and the return shipping is on you
The skillet arrived damaged, so you pay to get it back. Ask for a photo before you send the label.
| Your rule | This request |
|---|---|
| 30 days | Within: it arrived yesterday |
| Buyer pays return shipping unless damaged | Arrived cracked: you send a prepaid label |
| Refund within 3 days of getting it back | Promise the refund by the third day after it arrives |
Reply: “Sorry the skillet reached you cracked. Please send us a photo of the handle and we'll email you a prepaid return label. Your refund goes out within 3 days of the skillet getting back to us.”
What the assistant does
- 1
Reads what the buyer is asking for, and why.
- 2
Checks the request against each rule of your policy.
- 3
Notes what to ask for first, like a photo of the damage.
- 4
Writes a reply with the next steps in order.
With SellerClaw connected
Skip the copy and paste
Claude finds the order and reads the return policy of the store it came from, so the order number is all you give.
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