SellerAI 
SellerCartA store of your own
Buyers & reviews
- Makes changes
Reply to negative eBay feedback
Using SellerClaw, reply to this month's negative eBay feedback. Show me each reply first, and tell me which buyers might revise their rating.
An eBay store
Answer an angry review without making it worse
Two replies ready to post, a short one and a longer one, and the phrases that would make things worse.
- No connector needed
A buyer left this review of my linen apron: “Fell apart after two washes. Total waste of money.” Write a public reply that stays calm, owns what we got wrong, offers a fix and makes the next shopper trust us. Give me a short and a longer version, and tell me what not to say.
- Needs
The review or message, pasted in
What you get back
A buyer left this review of my linen apron: “Fell apart after two washes. Total waste of money.” Write a public reply that stays calm, owns what we got wrong, offers a fix and makes the next shopper trust us. Give me a short and a longer version, and tell me what not to say.
Two replies to post, and what to leave out
The buyer wants to know you take it seriously. Both replies offer a fix before anything else.
| Version | Reply |
|---|---|
| Short | We're sorry the apron gave out so soon. Please message us with your order number and we'll send a new one or refund you in full. |
| Longer | Thank you for telling us, and we're sorry. Our aprons are made to take weekly washes, so two is far too soon. Message us with your order number and we'll make it right with a replacement or a full refund, whichever you prefer. |
Leave out “did you follow the care label?”: it reads as blame, and every future shopper will see it.
What the assistant does
- 1
Works out what the buyer is really upset about.
- 2
Separates what you can fix from what you can only acknowledge.
- 3
Writes a short and a longer reply that read well to the next shopper too.
- 4
Lists what to leave out: blame, excuses, and a refund offered for changing the review, which marketplaces forbid.
With SellerClaw connected
Skip the copy and paste
Claude reads this month's negative eBay feedback with the order behind each one, drafts every reply and posts the ones you approve.
More prompts
All promptsListings
- No connector needed
Write a listing from a product photo
Here's a photo of a product I want to sell on eBay. Tell me what it is, then write the title, the item specifics and a description. Ask me about anything the photo can't show, like size or flaws.
A photo of the product
First five minutes
- No connector needed
Turn an orders export into a sales review
I've attached my Shopify orders export for the last 90 days. Which products bring in most of the money, which are slowing down, and what should I stop restocking? Give me a short table and three things to do this month.
An orders export from your store (CSV)
Listings
- No connector needed
Find what stops buyers on your listing
Read my Amazon listing below as a shopper comparing it with two others. What would make you buy somewhere else? Then rewrite the title and the first lines a buyer reads to fix it.
Your listing, pasted in or as a screenshot