SellerAI 
SellerCartA store of your own
Buyers & reviews
- Read-only
Catch up on buyer messages
Using SellerClaw, catch me up on buyer messages from my mailbox and social accounts, and draft replies. Don't send anything yet.
A connected mailbox or social account
Reply to negative eBay feedback
A calm, specific reply to every negative rating, posted after you approve, and the buyers worth contacting for a revision.
- Makes changes
Using SellerClaw, reply to this month's negative eBay feedback. Show me each reply first, and tell me which buyers might revise their rating.
- Needs
An eBay store
What you get back
Using SellerClaw, reply to this month's negative eBay feedback. Show me each reply first, and tell me which buyers might revise their rating.
3 negative ratings this month, a reply for each
Nothing is posted until you approve it. Two of the buyers may revise their rating.
| Feedback | Drafted reply | Might revise |
|---|---|---|
| “Arrived broken.” Negative | Sorry it reached you broken. A replacement left today, and the tracking is in your eBay messages. | Yes, once the replacement arrives |
| “Not as described, smaller.” Negative | Sorry it wasn't what you expected. You've had a full refund, and the listing now gives the exact size. | Yes, after the refund |
| “Took three weeks.” Neutral | Sorry for the wait. The parcel was held at customs, and this item now ships from a US warehouse. | Unlikely |
Approve the replies to post them, and send the two buyers a short note asking them to revise.
What SellerClaw does
- 1
Reads this month's negative and neutral feedback with the orders behind it.
- 2
Writes a calm, specific reply to each.
- 3
Shows you the replies and posts the ones you approve.
- 4
Points out the buyers who may revise after a refund or a replacement.
More prompts
All promptsBuyers & reviews
- Read-only
Find what your buyers complain about
Using SellerClaw, what do buyers complain about most in my eBay feedback? Group it by product.
An eBay store
Buyers & reviews
- Read-only
Answer a return request
Using SellerClaw, a buyer wants to return order #1234. What does my return policy say? Draft a reply.
Any connected store
Try it on your own store
Add SellerClaw to the AI you already use, connect a store, and send this prompt.